Tactical Vulnerability (Humanizing the Process)
Capt. Florent Groberg | Medal of Honor Recipient
Working with Upset Customers
Customer Service Foundations
Customer Service: Serving Internal Customers
Jeff Toister
LinkedIn Learning
As the senior video director of Madecraft, I lead studio production of over 300 original courses for LinkedIn Learning; managing multi-camera productions, set and lighting design, and coaching subject matter experts on camera to deliver authentic, expressive performances that engaged learners with empathy, curiosity, and a sense of connection absent from most virtual classrooms.